For general questions, our preferred method is to email efast@uw.edu, which will generate a UW Connect Ticket and be assigned to the next available processor. If you have a TREQ ticket, you will see who has been assigned to your request by looking at the ticket assignment in TREQ.
However, if you have a specific challenge with a ticket assigned to a processor, you can contact them via Microsoft teams or Direct Email if the ticket system is not working. All processors should identify themselves to customers when they are assigned the ticket. We prefer that all communication stays within the ticketing system. However, a customer may sometimes need to talk to a specific team member.
If you need to escalate a matter that cannot be resolved by working directly with your processor, please use the information below. We also listed Subject Matter Experts (SME) where appropriate. As always, units should refer to their own fiscal staff and unit administrators for general finance questions and training. Additionally, units should research available resources such as UW Connect Finance, Procurement Services, Travel Services, Grant and Contract Accounting, Banking and Accounting, the Office of Sponsored Programs, and Equipment Inventory Office.
Area | Contact Name | Role | Contact Information |
Reimbursement Escalation Issue (Unresolved issue with a reimbursement request after working with the processor) | Erika Hargadine | Director of Finance Dean’s Office | ehargad@uw.edu or Microsoft Teams |
Requisition Escalation Issue | Irene Lu | Assistant Director of Finance Dean’s Office |
irenefl@uw.edu or Microsoft Teams |
Reporting or Funding Transfer Issue (emergency that can’t wait for a ticket through efast@uw.edu) | Erika Hargadine | Director of Finance Dean’s Office | ehargad@uw.edu or Microsoft Teams |
An emergency ER review is needed? | Amanda Nguyen Claire Decoy Janna Southworth Toni Bennett |
Shared Services Supervisor Fiscal Specialist Fiscal Specialist Finance Manager |
anguyen1@uw.edu decoyc@uw.edu 206-660-7530 southjan@uw.edu206-660-7530 Toni Bennett Laree@uw.edu or Microsoft Teams |
Emergency Miscellaneous Payment review? | Toni Bennett Irene Lu Amanda Nguyen Nirali Upadhyay |
Finance Manager Assistant Director Finance Shared Services Supervisor Shared Services Supervisor |
Laree@uw.edu anguyen1@uw.edu Irenefl@uw.edu nirali25@uw.edu or Microsoft Teams (faster) |
Name | Areas | Preferred Contact method | netid / Email |
Bennett, Toni | ER Reviews (travel and non-travel) Requisition Reviews Miscellaneous Payment Reviews Accounting Adjustments Shared Environment Reclasses Procard Review |
efast@uw.edu Microsoft Teams |
laree@uw.edu |
Bhanushali, Akshay | Expense Reports Miscellaneous Payments Invoice Payments Accounting Adjustments Shared Environment Reclasses Accounts Payable FDM Change Requests |
efast@uw.edu Microsoft Teams 206-660-7530 |
amb1997@uw.edu |
Bouamany, Nithda | Expense Reports Miscellaneous Payments Invoice Payments |
efast@uw.edu Microsoft Teams 206-660-7530 |
nithdab@uw.edu |
Chavez, Diego | Expense Reports Miscellaneous Payments Invoice Payments Procard Purchases Central Travel Account Holder for Group Travel Non-Travel Expense Report Review Requisitions |
efast@uw.edu Microsoft Teams 206-660-7530 |
DMC13@uw.edu |
Cole, Jean | Requisitions and capitalized Equipment Procard Purchases Invoice Payments Expense Reports Miscellaneous Payments |
efast@uw.edu Microsoft Teams 206-660-7530 |
jecole22@uw.edu |
Decoy, Claire | Expense Reports Central Travel Account ER Compliance Review Requisitions Procard Purchases Miscellaneous Payments |
efast@uw.edu Microsoft Teams 206-660-7530 |
decoyc@uw.edu |
Gatta, Dawn | Expense Reports Central Travel Account Requisitions Capitalized Equipment Purchases Procard Purchases Miscellaneous Payments |
efast@uw.edu Microsoft Teams 206-660-7530 |
dawng2@uw.edu |
Gregory, Tram | Expense Reports Month-End Close Audits Miscellaneous Payments Procard Purchases |
efast@uw.edu Microsoft Teams 206-543-1532 |
tramgreg@uw.edu |
Hargadine, Erika | Dean’s Office Core Fund Commitments Funding Transfers Oversight of Shared Environment SME Adaptive Planning SME for Workday Reporting Revenue Collections Security Role Requests FDM Change Request Approvals |
ehargad@uw.edu Microsoft Teams 206-685-7275 |
ehargad@uw.edu |
Lu, Irene | Requisition Review Overseas Rate Reviews for Self Sustaining Programs SME for Service and Recharge Centers Miscellaneous Payment Compliance Review Dean’s Office Program Budgets Procard Review FDM Change Requests |
efast@uw.edu Microsoft Teams 206-616-8374 |
irenefl@uw.edu |
Nguyen, Amanda | Expense Report Compliance Review UW Connect Ticket Triage Month End Close Audits Accounting Adjustments Procard review Security Role Requests FDM Change Requests |
efast@uw.edu Microsoft Teams 206-543-1532 |
anguyen1@uw.edu |
Southworth, Janna | Expense Reports Central Travel Account ER Review Requisitions Miscellaneous Payments SME Travel |
efast@uw.edu Microsoft Teams 206-660-7530 |
southjan@uw.edu |
Upadhyay, Nirali | UW Connect Ticket Triage Miscellaneous Payments (review and Process) Requisitions Accounts Payable TREQ Issues Invoice Payments Expense Reports Procard Purchases Procard Review Security Role Requests FDM Change Requests |
efast@uw.edu Microsoft Teams 206-660-7530 |
Nirali25@uw.edu |
Vacant Position | Expense Reports Miscellaneous Payments |
efast@uw.edu Microsoft Teams 206-660-7530 |