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Contact Us

For general questions, our preferred method is to email efast@uw.edu, which will generate a UW Connect Ticket and be assigned to the next available processor. If you have a TREQ ticket, you will see who has been assigned to your request by looking at the ticket assignment in TREQ.

However, if you have a specific challenge with a ticket assigned to a processor, you can contact them via Microsoft teams or Direct Email if the ticket system is not working. All processors should identify themselves to customers when they are assigned the ticket. We prefer that all communication stays within the ticketing system. However, a customer may sometimes need to talk to a specific team member.

If you need to escalate a matter that cannot be resolved by working directly with your processor, please use the information below. We also listed Subject Matter Experts (SME) where appropriate. As always, units should refer to their own fiscal staff and unit administrators for general finance questions and training. Additionally, units should research available resources such as UW Connect Finance, Procurement Services, Travel Services, Grant and Contract Accounting, Banking and Accounting, the Office of Sponsored Programs, and Equipment Inventory Office.

Area Contact Name Role Contact Information
Reimbursement Escalation Issue (Unresolved issue with a reimbursement request after working with the processor) Erika Hargadine Director of Finance Dean’s Office ehargad@uw.edu
or
Microsoft Teams
Requisition Escalation Issue Irene Lu Assistant Director of Finance
Dean’s Office
irenefl@uw.edu
or Microsoft Teams
Reporting or Funding Transfer Issue (emergency that can’t wait for a ticket through efast@uw.edu) Erika Hargadine Director of Finance Dean’s Office ehargad@uw.edu
or
Microsoft Teams
An emergency ER review is needed? Amanda Nguyen
Claire Decoy
Janna Southworth
Toni Bennett
Shared Services Supervisor
Fiscal Specialist
Fiscal Specialist
Finance Manager
anguyen1@uw.edu
decoyc@uw.edu 206-660-7530
southjan@uw.edu206-660-7530
Toni Bennett Laree@uw.edu
or
Microsoft Teams
Emergency Miscellaneous Payment review? Toni Bennett
Irene Lu
Amanda Nguyen
Nirali Upadhyay
Finance Manager
Assistant Director Finance
Shared Services Supervisor
Shared Services Supervisor
Laree@uw.edu
anguyen1@uw.edu
Irenefl@uw.edu
nirali25@uw.edu
or
Microsoft Teams (faster)
Name Areas Preferred Contact method netid / Email
Bennett, Toni ER Reviews (travel and non-travel)
Requisition Reviews
Miscellaneous Payment Reviews
Accounting Adjustments
Shared Environment Reclasses
Procard Review
efast@uw.edu
Microsoft Teams
laree@uw.edu
Bhanushali, Akshay Expense Reports
Miscellaneous Payments
Invoice Payments
Accounting Adjustments
Shared Environment Reclasses
Accounts Payable
FDM Change Requests
efast@uw.edu
Microsoft Teams
206-660-7530
amb1997@uw.edu
Bouamany, Nithda Expense Reports
Miscellaneous Payments
Invoice Payments
efast@uw.edu
Microsoft Teams
206-660-7530
nithdab@uw.edu
Chavez, Diego Expense Reports
Miscellaneous Payments
Invoice Payments
Procard Purchases
Central Travel Account Holder for Group Travel
Non-Travel Expense Report Review
Requisitions
efast@uw.edu
Microsoft Teams
206-660-7530
DMC13@uw.edu
Cole, Jean Requisitions and capitalized Equipment
Procard Purchases
Invoice Payments
Expense Reports
Miscellaneous Payments
efast@uw.edu
Microsoft Teams
206-660-7530
jecole22@uw.edu
Decoy, Claire Expense Reports
Central Travel Account
ER Compliance Review
Requisitions
Procard Purchases
Miscellaneous Payments
efast@uw.edu
Microsoft Teams
206-660-7530
decoyc@uw.edu
Gatta, Dawn Expense Reports
Central Travel Account
Requisitions
Capitalized Equipment Purchases
Procard Purchases
Miscellaneous Payments
efast@uw.edu
Microsoft Teams
206-660-7530
dawng2@uw.edu
Gregory, Tram Expense Reports
Month-End Close Audits
Miscellaneous Payments
Procard Purchases
efast@uw.edu
Microsoft Teams
206-543-1532 
tramgreg@uw.edu
Hargadine, Erika Dean’s Office Core Fund Commitments
Funding Transfers
Oversight of Shared Environment
SME Adaptive Planning
SME for Workday Reporting
Revenue Collections
Security Role Requests
FDM Change Request Approvals
ehargad@uw.edu
Microsoft Teams
206-685-7275
ehargad@uw.edu
Lu, Irene Requisition Review
Overseas Rate Reviews for Self Sustaining Programs
SME for Service and Recharge Centers
Miscellaneous Payment Compliance Review
Dean’s Office Program Budgets
Procard Review
FDM Change Requests
efast@uw.edu
Microsoft Teams
206-616-8374
irenefl@uw.edu
Nguyen, Amanda Expense Report Compliance Review
UW Connect Ticket Triage
Month End Close Audits
Accounting Adjustments
Procard review
Security Role Requests
FDM Change Requests
efast@uw.edu
Microsoft Teams
206-543-1532
anguyen1@uw.edu
Southworth, Janna Expense Reports
Central Travel Account
ER Review
Requisitions
Miscellaneous Payments
SME Travel
efast@uw.edu
Microsoft Teams
206-660-7530
southjan@uw.edu
Upadhyay, Nirali UW Connect Ticket Triage
Miscellaneous Payments (review and Process)
Requisitions
Accounts Payable
TREQ Issues
Invoice Payments
Expense Reports
Procard Purchases
Procard Review
Security Role Requests
FDM Change Requests
efast@uw.edu
Microsoft Teams
206-660-7530
Nirali25@uw.edu
Vacant Position Expense Reports
Miscellaneous Payments
efast@uw.edu
Microsoft Teams
206-660-7530